Terms and Conditions

1. Legal Capacity and Authority

By using our services, you confirm that:

• You are at least 18 years of age or have obtained parental or guardian consent
• You have the legal authority to enter into this agreement
• You have the right to request cleaning services at the specified property
• You are capable of understanding and complying with these terms
• All information you provide is accurate, current, and complete

2. Conduct Requirements

You agree to:

• Treat our staff with respect and courtesy at all times
• Provide safe and lawful working conditions for our team
• Ensure that pets are properly secured during service visits
• Remove or secure valuable items before our arrival
• Disclose any hazardous materials, conditions, or health risks present at the property
• Provide accurate access instructions and be available for communication
• Pay for services in accordance with agreed terms and timelines
• Notify us promptly of any changes to your requirements or contact details

3. Prohibited Activities

You must not:

• Engage in any form of harassment, discrimination, or abusive behaviour towards our staff
• Request services that involve illegal activities or substances
• Interfere with our equipment or cleaning products
• Make false or misleading statements about our services
• Attempt to solicit our employees for private work without company approval
• Use our services for any purpose that violates local, national, or international laws
• Reproduce, duplicate, or exploit our intellectual property without permission

4. Property Access and Safety

You are responsible for ensuring safe access to your property for our cleaning team. This includes providing functional entry systems, adequate lighting, and a safe working environment. You must disclose any potential hazards including but not limited to: asbestos, lead paint, mould, structural damage, aggressive animals, or any other conditions that could pose a risk to our staff's health and safety.

5. Privacy and Confidentiality

You acknowledge that our staff may need access to various areas of your property to provide cleaning services. You agree to secure or remove any confidential documents, sensitive information, or personal items you do not wish to be seen. While our staff are trained to respect your privacy, we cannot guarantee the confidentiality of items left in plain view.

1. Service Warranty Disclaimer

Our services are provided on an "as is" basis. While we strive for excellence and customer satisfaction, we make no warranties, express or implied, regarding:

• The complete removal of all stains, odours, or marks
• Results on surfaces damaged prior to our service
• The suitability of our methods for all surface types
• Outcomes beyond our control, such as pre-existing damage
• The permanence of cleaning results in all circumstances

2. Limitation of Liability

To the fullest extent permitted by law, Greenleaf & Co shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Damage to items not properly secured or disclosed as delicate
• Pre-existing damage revealed by the cleaning process
• Damage caused by defects in your property's surfaces or materials
• Any claims exceeding the amount paid for the specific service in question

3. Consequential Damages Exclusion

We are not liable for any indirect or consequential losses arising from our services, including but not limited to: loss of business, loss of profits, loss of anticipated savings, loss of business opportunity, loss of goodwill, or any other indirect or consequential loss.

4. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, civil commotion, pandemic, epidemic, fire, flood, storm, or governmental actions.

5. Claims Procedure

Any claims for damage or dissatisfaction must be reported within 24 hours of service completion. Claims reported after this period may not be considered. We reserve the right to inspect the property and assess the claim before accepting liability. Photographs and detailed descriptions must be provided with all claims.

1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Dispute Resolution

In the event of any dispute, we encourage you to first contact us directly to attempt an amicable resolution. If a dispute cannot be resolved informally, the following process shall apply:

• Written notice of the dispute must be provided within 30 days of the issue arising
• Both parties agree to engage in good faith negotiations for resolution
• If negotiations fail, mediation through an agreed mediator may be pursued
• Only after exhausting informal resolution may legal proceedings commence

3. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these terms. The remaining provisions shall continue in full force and effect.

4. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Terms of Service, constitute the entire agreement between you and Greenleaf & Co regarding the use of our services and supersede all prior agreements and understandings, whether written or oral.

5. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website with the updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the modified terms. Material changes will be communicated via email to active customers.

6. Waiver

No waiver of any term or condition of this agreement shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

7. Assignment

You may not assign or transfer these Terms and Conditions or any rights granted hereunder without our prior written consent. We may assign our rights and obligations under these terms without restriction. Any attempted assignment in violation of this section shall be null and void.